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Well I submitted details of the overlapping-screen problem to Kobo Customer Care in the UK. They take details in a web form, then give you a phone number to call. The agent said
* try a factory reset (which I've already done)
* they've had no other reports of this problem (which I doubt since other members of this forum have had the same problem)
* when they get freeze reports they can replace the device under warranty, but mine is too old (this is not relevant, my problem isn't freezing and is software-related)
* (after a bit of pressure from me) he will report the problem, with the full details I supplied, to the software team.
Not impressed.
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