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Old 01-29-2016, 06:09 PM   #15004
BearMountainBooks
Maria Schneider
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Join Date: Aug 2009
Location: Near Austin, Texas
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Quote:
Originally Posted by Billingsgate View Post
Didn't work in the Hong Kong store, on a supposedly couponable book. The system applied the discount, but every time I tried to check out I got the message: "Oops! Something went wrong. Please check your payment information."

I went to online chat. They cleared my payment and billing info, so I could re-enter it all. I did so, and the purchase still wouldn't work. But I then got a text from my bank that Kobo had charged me a HK$1 "authorization fee" for my "new" credit card (actually, same as the old one).

You haven't seen me on this forum for a while because I stopped buying from Kobo when prices jacked up and no coupons were valid on the HK store.

I'm now about to delete my Kobo account. I'm furious.
So far as I know the 50 percent off codes were only supposed to be good in: CA, US, AU, NZ & UK That is what was stated on the promo. The others are probably in error if they work.

As for the fee, that's obviously a different error on their part.
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