Quote:
Originally Posted by Little.Egret
As many will know (it's mentioned on the Amazon Order email even) you can "Return for refund" using the automation in "Manage Your Content" in the first 7 days after purchase (14 days in UK).
Some have had this withdrawn for using it too often or don't know. These will take up Customer Service call time, totals for which Amazon doubtless study closely.
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Yes; I meant that
generally, the return and refund of the monies is automated. I know that the books can be returned via button-pushing. ;-)
I inferred that Tarana
may have thought that all the refunds required staff time, like in a department store. However, I would add that
a lot of Kindle readers don't use that functionality--they
call Amazon to process those types of returns.
Heck, not everybody uses the automated anythings. I was startled this week to have a person working with me on something unrelated to the books say something to the effect that she stopped reading on her Kindle...
because the print was too small. And no--this isn't some 95-y.o.
This is a woman working as tech support in an online business. Yes, really. She didn't know that Kindles have resizeable text.
So...I think, Little.Egret, that we cannot
assume that the bulk of returners use the automated functions as much as we ourselves do. I believe that would be an assumption that would have a lot of room for error in it.
Hitch