I don't know the past of the device, i've bought it in this condition for a good price.
No, i can't exchange it.
As i worte i don't the past of the device so i don't know if the passwd and shadow files are modified or not. I assume they are untouched.
Yes, i've been in diags and everything seems to be OK. The touch is working, the lights are working when running the tests.
If you need athor informations from diags please let me know!
Of course i'm interested in factory firmware as if nothing helps then i'm happy to help the community in experimentation