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1. Pocketbook can NOT send batteries to the US. First they said they could -- 30 euros including shipping, which I paid via Paypal. Then they refunded my money (I'm kind of amazed at that, actually) and just said they couldn't ship lithium batteries. No reply to my email asking if they knew of any other source.
2. Their USA phone number belongs to support for some diet/health product and they have NOT changed it in spite of my two emails including that information. At this point their customer service is definitely user-hostile.
3. I have been unable to find a replacement battery from any other source. Has anyone been lucky?
The unit itself is very nice. The fact that without any way to replace the battery it's disposable is a BIG drawback.
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