There is an issue it seems with SOME PCs that have been upgraded to Windows 10; some times it seems Kindles and Kobos are not detected.
What is interesting though is that you say that Kobo Desktop DOES detect the device.
In a posting on a thread dealing with a similar issue on a Kindle, Kovid has supplied a command he'd like to see run on a machine with this issue.
Quote:
Originally Posted by kovidgoyal
Run the following in a command prompt and paste the output (with your kindle connected)
Code:
calibre-debug -c "import win32file, string, os; t = win32file.GetDriveType; print ' '.join(['%s:%s' % (d, t(d + ':' + os.sep)) for d in string.ascii_uppercase if t(d+':'+os.sep) > 1])"
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Could you try this and post the result?