This book is an anthology of articles from the business magazine
strategy+business (an awesome business magazine, in my opinion, by the way).
To get the
free pdf, you'll need to answer a few questions first, at the URL given below.
Title: Reinventing Service: New Approaches to Meet New Demands.
Format: Pdf.
Author(s): Amy Bernstein; Booz & Co.
Publisher: Booz & Co. (formerly Booz Allen & Hamilton).
Pages: 189 (physical book).
Ebook Rating/Number of Reviews (Amazon): Not rated at Amazon or GoodReads.
Price: $0.00.
Lowest Price at Amazon if available there: $48.00 (physical--"new").
Book Description (Amazon):
It’s generally held that to succeed, a company must serve its customers. But that simple ambition can quickly become complex and costly in today’s environment, where consumers expect the highest quality service, tailored to their needs, delivered immediately. In this anthology, we explore the major forces shaping the execution and quality of effective service operations. We offer insight into the key challenges facing service businesses, including how to build a service strategy to support your growth objectives, satisfy customers efficiently and effectively, and manage complexity.
Comments:
URL: http://www.strategy-business.com/svcreader/svcreader-su.