The sceenshots make it look like the wrong font size is being used. And the italic font is missing on most screens. My first thought was that the large font patch had been incorrectly installed. But, it's probably more like some parts of nickel as using the wrong device for the font size calculations. My guess is that it's using the sizes for a Glo.
When you did the factory reset, did you manually upgrade the firmware, or let it download? Is there a chance that someone has pulled the SD card out and fiddled with the restore partition?
And for my curiosity what's in the "version" file? This is in the ".kobo" directory. The first part it the serial number, so you might want to obscure everything in it after the first five characters.
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