[davidfor]

Originally Posted by Lynx-lynx

I've just checked the AU home page and we now have the Price Match Guarantee as well.

I note the following:
'If you find the same eBook on another website for a lower price, we'll credit you the difference plus an extra 10%!*
*10% of your original purchase price, within 7 days of purchase. Terms and conditions apply.'

For those who have used the price match, did you get an extra 10%?

Whilst I applaud Kobo's initiative I'm not sure that I see the advantage to using it .....

Huh? Overall, the book will cost less than Kobo's listed price, and the other store's listed price. Ok, as store credits are involved, maybe I should say that the next book you buy will cost less. But, in the long run, if you need to use this, you will probably spend less on books.

But, I don't care for the super points promo, and haven't signed up for their Loyalty program.

Edit
Here is a link to the Terms and Conditions mentioned above: https://store.kobobooks.com/p/pricem...ut#terms-modal

This link just takes you back to the page you were on .... so the T&C seem to be as already stated on the page ....

The link is to a part of the page. You need to click on it within the page to work. A popup is displayed over the page. But, here's the text:

If, within seven (7) days after the purchase from Kobo of an eBook or a single issue of a digital magazine, you find that same product advertised for sale by a competitor at a lower price, Rakuten Kobo Inc. will issue a credit to your Kobo account the difference in cost between the two items, plus 10% of your original purchase price, after taxes.

To qualify:

1. You must complete the required information and submit your price-match request using the provided form within seven (7) days of purchase;
2. The advertised product must be identical to the purchased product (same ISBN for eBooks, or same volume and issue for digital magazines);
3. The product must be priced in Australian Dollars and include all fees, costs, and other charges;
4. The product must be sold by an authorised retailer located within Australia;
5. The product’s price must not be lower due to an advertising error; misprint; combination promotion (e.g., gift with purchase); after-sale rebate offer; or preferred-customer, or other similar discount.

Account credit is not redeemable for cash. Limit one credit per item.

We will endeavour to verify and issue account credits within three (3) business days of an authorized request. Account credits will only be provided to the account holder who made the original purchase.

Rakuten Kobo Inc. reserves the right to cancel or withdraw a refund at any time, if it determines in its sole discretion that the requestor has violated these terms, including through any fraudulent or misleading activity. Rakuten Kobo Inc. reserves the right to limit quantities, or change or cancel this offer at any time.

To me that is a reasonable set of conditions. The ISBN match might cause a problem, but checking the last few books I bought from Kobo, all the books from mainstream publishers were on Amazon. The ones that didn't match on ISBN, were either from Smashwords or an indie.

Comparing the prices was interesting. Except for the books I used a promo on, ALL of them where the same price at Amazon as what I paid. I'd already been buying my books from Kobo because of the convenience

Edit 2
As the price match works on 'all' ebooks perhaps an advantage would be when the book is one that is not discountable. But still, you could spend a lot of money on the original and you don't get the difference back in cash, just in credit. So basically, it's money you've well and truly forked out.

My take on this is that it isn't something that Kobo has to do. It's a smart thing to do, especially if they start working on their pricing to better match Amazon. If they match Amazon or other stores normally, they have a nice promotion point, with virtually no cost to them. And maybe that's the point. Maybe Kobo are going to do better price matching so that no-one ever gets to make a claim. Or only those who buy the book in the few minutes before Kobo notices the price drop elsewhere.

As to giving a credit rather than a refund, if Kobo didn't do the price matching, you would have "lost" that money. And unless you are only ever going to buy one book from Kobo, it does it matter? The next time you buy a book, it will use the credit. Plus, refunding the money would be complicated and possibly incur charges from the credit card company. And from Kobo's point of view, this is not about saving you money, it's about attracting and keeping customers. Store credit does keep customers