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Lilac_Jive - I just got off the phone with them a moment ago. They indicated they are only authorized to send refurbished units in exchange for returned units. He did say he would try to see if he could get me a new unit and would email me a pre-paid shipping label if he was able to get a new unit.
Since my unit shows absolutely no sign of wear and frankly I would not have even known it was refurbished if it wasn't so prominently labeled as refurbished, I'm probably just going to keep my current unit. But I must admit I would have preferred a new unit just on principle.
SteveK
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