Lilac_Jive - I can't say I'm happy with it, but I can accept it. I will call the Sony Exchange Center to find out why I received a refurbished unit in exchange for a brand new defective unit, but at least I have a reader that works as it should. Given how new the refurbished reader looks, it's entirely possible that it was never actually used. Like mine, it may have been defective out of the box, or perhaps failed a random QC test at Sony. At any rate, I have a refurbished unit that looks new and works like new. So although I can't say I'm thrilled, I suppose it's "good enough".
Thanks.
SteveK
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