Quote:
Originally Posted by Josieb1
It is all just a numbers game, numbers and value of refunds. Amazon don't care about the reasons for a return.
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And you know this how?
Quote:
Originally Posted by Josieb1
We only buy items that are unlikely to be an issue, CDs, DVDs etc, plus Kindle books of course, we have never returned a single kindle book. I still buy a lot as I want to protect our Amazon account and am trying to reverse the stats they have on us. 81 paid orders since the letter and we haven't returned a single item.
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And yet, I recall someone saying she'd never order anything from Amazon, ever again. Because she was too afraid of what uncalled-for action Amazon might take. MR members advised ordering "safe" items and getting return numbers back in line, a suggestion that was roundly excoriated. Because the posters didn't know what they were talking about.
Sigh. I guess I should be glad that reasonable suggestions did have an effect.