The factory reset using the buttons has to be done with the device off. So:
- Charge if for a while.
- Hold the power switch in the off position for 20 seconds.
- Hold the home button down and turn it on.
- Release the home button when the LED starts to flash or the screen changes.
If that doesn't work the first time, try again but extend all the times a bit.
And if that doesn't work, you will can restore an image to the internal card. I have sent you a PM with a link to the image.
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