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I recently returned a defective Sony reader I had received as a Christmas gift. I wasn't charged anything, but they apparently sent a refurbished unit in exchange. Considering my original unit was brand new, I was somewhat disappointed that the replacement unit was a refurb unit. However, to be honest, there is absolutely no sign of wear anywhere on the reader, and I would not have known it was a refurb at all except the inside box made it very clear, and there was also a small label on the plastic the reader was packed in.
But I guess it's better to have a refurbished unit that looks new and works perfectly than to have a new unit that was defective out of the box!
SteveK
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