Quote:
Originally Posted by Purple Lady
This just happened to me except it was my husband who bought an app for the Fire TV. He said he chose to pay with coins and that would have been fine because I have 3200 coins I'll never use. I'm going to contact Amazon because I should be able to choose which to use, or it should tell me what will be used. 1 click should be illegal. I have a right to know how something will be paid for before I pay.
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The purchase made on the Fire TV let hubby choose whether to use coins or pay for the app. He chose use coins and then had to click ok on a confirmation that he wanted to use coins. The other choice was to pay for the app. I would think this choice to pay for the app is what should have used the credits.
I just got off the phone with Amazon, and the way it works now is that the promotional credits are used to purchase coins which are then used to purchase the app! I just checked my coins account and there is nothing there that says coins were purchased, and I already had 3200 coins so new ones did not need to be purchased. The email for the purchase was not very clear as to exactly what happened:
Item Subtotal: 999 Coins
Promotions: -900 Coins
Total Before Tax: 99 Coins
Tax Collected: 6 Coins
Grand Total: 105 Coins
I said I wanted to return the app because I would never have purchased it if I couldn't use coins. I was told that the promotional credits could not be refunded and I would only be refunded for the 105 coins that were used! I argued about that and finally I was told I could get a credit issued. I got an email that stated: "As a one time exception I've issued a $9.00 promotional certificate to your Amazon.com account". Amazon CS is not what it used to be.