|
Kindle Update.....
So I sent off my Kindle using the return label Amazon sent me. Then on 1-6-09 I get an Amazon Gift Card number from the Refund Department for $287.20. Which is the Kindle price minus a $71 restocking fee..
So I called Amazon and told them I did not request a refund, I sent the unit in to either be fixed or replaced. The CSR was cool. He recalled the refund, and issued a new order for a replacement unit. He then notices the shipping date is in March and tells me he's going to try and get authorization to change my ship date since this is not a new order.
I thank him and hang up..
About 30 minutes later he calls back and says the unit will be shipped out 2 day priority on my Prime account and I should have it in a few. Cool beans!
On 1-7-09 the automated system sends me an email, saying there has been a delay in shipping and they will overnight it as soon as it is in stock on 1-12-09 and refunds me the $3.99 that was billed to my Prime account.
So another delay.. no biggie..
And as for the previous comments as to getting the shipping date bumped up or complaining about it to get it changed.. Not going to happen. I am for sure, going to be nice and courteous to the CSR's, be very understanding, and put up with any delays. This is my fault by proxy (Frank) and if they are nice enough not to charge me for breaking the screen, I can handle that.
Now if this was not the case, I'd be all over them like white on rice, leaving crying CSR's in my wake.... as is my usual method. But since it's not, I shall not. LOL
MyridoM
|