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My customer service experience with Kobo was both terrible and excellent. It took about 2 weeks of trying every day, sometimes over and over again, to finally get through to them. When I finally did the guy was surprisingly helpful. He didn't really know how to solve my problem but he did a bit of digging and found a solution.
That makes me concerned about buying another Kobo but if I wanted one I probably wouldn't let that stop me from getting it.
Barry
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