Quote:
Originally Posted by eschwartz
Jon, Jon, Jon...
The fact that people can and do get bad CS from Kobo, often enough to make it become an actual meme about Kobo, means that for someone who sees CS as the main factor in choosing a device, Kobo is NOT a good choice.
Maybe you get good service from Kobo CS. But far more likely, you don't.
The fact that certain longtime Kobo-owning members here are okay with the level of CS they get, does not fill me with confidence.
The fact that the majority of discussions about Kobo CS involve people complaining about it, does not fill me with confidence.
I am willing to acknowledge that Kobo CS *can* be good, and *can* result in satisfactory outcomes.
But one does not choose a device based on whether the main determining factor *can* work out, but doesn't have to and in fact usually doesn't.
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When I got the Litterri I had problems scync them with ADE They couldn't help But the CS rep put me in touch with ADE CS & between the 2 of them & me in a 3 way conference got it fixed. But when they crashed ALL CS said was o out of warenty ..cant help you
So I never found out what happened to them. Yes I was peeved. After that I just didn't bother to call... Sony was out of warenty also.