Quote:
Originally Posted by eschwartz
If reliable CS is a big concern of yours I would strongly recommend you stick with Amazon.
Stories about Kobo CS range from "difficult to get in touch with" to "difficult to get satisfactory results from". Just based on the forum discussions I have seen... it seems that while the Kobo itself can be a very satisfactory device, peoples' happiness with their Kobo goes abruptly downhill as soon as they need CS for anything.
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You left out the people who post saying they've had good or very good service from Kobo CS. So don't make it sound worse than it is.