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Originally Posted by barryem
I've had an Amazon account since 1998 and I typically return 2 or 3 major items a year. Each and every time Amazon has been very nice about it and they've never seemed to mind at all. A couple of times it was even their suggestion that I return something when it turned out to be not quite what I expected.
I've never heard of anyone having their account closed because they returned something to Amazon. If there's a more user friendly company I sure don't know what it is.
When I bought my Kobo Mini during their closeout sale a couple years ago I couldn't get their website to take my credit card. It's a perfectly good card but it just wouldn't work. So I tried calling them and I was unable to find a way to get through to them. I emailed them. I tried every day to purchase it again hoping they'd solved their problem and when it failed each time I tried again to find a way to call them. Finally I got an email telling me that one of their service people would call me tomorrow and asking me to please stay home that day because they don't know what time the call will come. I'm retired so that's not a problem but for a lot of people it would have been.
They did call and the guy was extremely polite and very helpful and he had to do some digging to solve the problem but he used a bit of imagination and the purchase was made. In my only encounter with Kobo's service I found them to be excellent once I got hold of them, but I don't think I'll ever go through that again.
That's a big improvement over B&N. The 3 or 4 times I've called them I got them on the phone right away and the person on the other end seemed eager to find an excuse not to help me, and they always did. The sum total of assistance I've ever gotten from B&N is nothing.
Every time I have an issue with something from Amazon they're on the phone in less than a minute and it always seems like their life depends on making me happy. In fact, having read that NY Times article, maybe it does. 
I think we can all agree that Amazon is bigger and more powerful than a company should be but that's the world we live in and, at least for the present, Amazon is putting a lot of effort into handling their power responsibly. Any concerns for the future with this in mind are completely understandable but for the moment they're making sure they're the good guys with reference to their customers.
Barry |
I Never deal with B&N They make you use cr card even tho they except gift cards. Even After I closed my account with them they Refused to Remove my sons Cr Card from their computers. Getting that answer out of them took 4 Hours! Mostly on Hold! 10 cent a min on my cell that was Not cheep! My son had to go to his bank have them reissue a new card..another 2 weeks. Neither of us were happy. To say nothing about their Poor CS when I tried to get help with the Nooks! Tons of customers were complaining they buy new not work B&N sent them refurbs some on their 2-3 in less than a month. Thankfully mine were purchased at local book store I did 1 exchange 10 days after I got it & the 2nd one 5 days later I got my cash back! This was Nov 2010!