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Originally Posted by barryem
Of course, Wolf, whenever you compare Kobos with anything Kobo wins. It's automatic.
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Nope. It's based on reading messages on MR and not my opinion.
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Every time I have an issue with something from Amazon they're on the phone in less than a minute and it always seems like their life depends on making me happy. In fact, having read that NY Times article, maybe it does. 
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I once called Amazon because an item I ordered dropped in price 2 or 3 days after I placed the order. The person on the phone said because it had already shipped, the price could not be reduced. I had to come up with the solution which was to charge the card used the difference.