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Tim1979 · 12-12-2015, 08:47 PM

I just got off of a chat session with "support" at BN. for several minutes they tried to tell me that this was a problem at my local library and only they could fix it. The device could not be at fault. When I responded that it works on every other device I own including my first generation Nook, and that I have seen 2 forums including the BN forum where people had this problem, they quickly said "we know there is a problem with the update and we can't fix it right now. you will have to wait for another update."

When I asked for a refund on the defective product that they sold me they quoted the 14 day return policy to me. They didn't seem to care that during that 14 days their support people told me that this would be fixed "soon" and I shouldn't return it.

Moral of the story...never listen to BN support.

12-12-2015, 08:47 PM	#304
Tim1979 Member Posts: 10 Karma: 10 Join Date: Dec 2015 Device: Nook GLP	Barns and Noble "Support" I just got off of a chat session with "support" at BN. for several minutes they tried to tell me that this was a problem at my local library and only they could fix it. The device could not be at fault. When I responded that it works on every other device I own including my first generation Nook, and that I have seen 2 forums including the BN forum where people had this problem, they quickly said "we know there is a problem with the update and we can't fix it right now. you will have to wait for another update." When I asked for a refund on the defective product that they sold me they quoted the 14 day return policy to me. They didn't seem to care that during that 14 days their support people told me that this would be fixed "soon" and I shouldn't return it. Moral of the story...never listen to BN support.