[ClintBrauer]

[QUOTE=curlygirl;320894]Yeah, I download the book from "my account" also. Then drag&drop the file to my SD Card and even tried this in my Hanlin harddisk itself, still no luck. They said in the website it'll be okay will Cybook, but since I have Hanlin V3 I emailed them first to make sure is it ok with Hanlin, and they said YES it should be no problem.

Folks - I have handled this issue with "curlygirl" and issued a refund. She's much happier now. I'm hoping she will respond to this thread to let everyone know that we made a real effort.

I understand getting frustrated when something you purchased doesn't work. It sends me into orbit.

And it stinks that our site does not work seamlessly with these devices. That's getting resolved.

However, I would like to correct a few erroneous statements. We never said it would be "no problem". In fact I cited our Bookeen FAQ and asked her to give the same process a shot with the Hanlin device.

The exact language I ended with is below:

"It's probably a longshot...but let's just see".

In addition, we never had more than 24 hours pass between a "curlygirl" inquiry and our response. In most cases it was within hours or even within the hour.

Again, I understand the frustration because frankly most companies just don't give a hoot about each individual customer. To them, you are just another uptick on their spreadsheet.

Now that our Paypal project and a few others are completed, it has now risen to #1 on our list of priorities. When the developers come back from the holidays (around the 10th), it will be addressed.

And we'll reach out to CurlyGirl and a few others to test it. And then I'm going to have some whiskey to celebrate.