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Well I can vouch for their customer service being top notch. Through no fault of Chapters, the original package sent to me went through a bunch of stupid mistakes through the US Post Office. It finally ended up at a sorting facility in another zipcode in the city, and then said it had reached it's max holding time for pickup (not my zipcode, no delivery attempt, no notice) so was being returned to the sender (it was there all of 7 hours). I called Chapters last week about it, they immediately scheduled another one to be shipped before the return of the first one.
The original shipment made it back to them as far as Toronto, where that PO then sent it back to the US since it wasn't marked anywhere as "Return to sender" by the US PO. It finally arrived today, so I called Chapters again to explain, and after our laugh about the long tracking details where it bounced back and forth between countries, I was told to simply refuse the 2nd one when it comes. If someone accidentally signs for it, just write "return to sender" on the box and stick it in a mailbox. And done.
I was very impressed with their handling of the entire mess, again absolutely not their fault at all. The original label was correct and clear, not obscured or damaged in any way as to be unreadable. Just PO screwups. Stuff happens, but good customer service makes it bearable.
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