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I feel like my comments already derailed this discussion, about the firmware, and for that I apologize.
It's true that, despite my vehemence, I can't really blame Kobo. As a self-activated device, the update would never have installed itself, so testing out a new firmware is entirely at my own risk. That I did so without making a full backup first is my own fault.
Apparently, if reports are accurate, activating with a blank user account still works just fine. If I had simply left Start Menu installed, I would probably have been fine and able to continue using the device without any great effort. I do appreciate that Kobo is, at least, an open device, without attempts to lock it.
Nevertheless, I feel nothing but apathy at having to play more tricks to restore it, when my other devices, (ie: Kindles) have kept on working with no interruption for the past several years.
At least I can restore my own Kobo whenever I decide to spend time with it. (Since mine has been factory reset, that also includes reloading all the books I want as TRB as well, also a very time consuming task.)
I gave my elderly aunt a Kobo Aura a couple of years ago. So far, I've had to make 3 2hr drive trips to restore her Kobo after she's managed to muck it up by accident. (signed out, deleted all books, deleted dictionaries.) She has no Internet of any kind. I think Kobo should be working on making their software more stable, rather a chorus of "just play along with the silly registration and cloud sync that you have no interest in."
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