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Yolina · 12-07-2015, 03:15 PM

Gah, I have a bit of a nightmare... the tracking has gone haywire on one of my shipments - I have received it, but their system thinks it's been lost by the carrier. There were 10 items in there, each a separate order. I already contacted CS via chat on Sunday to let them know, but I still keep getting notifications that it's lost. I don't really want to call them given that even via chat they had trouble understanding that the package had actually been delivered

Edit: after 20 minutes on the phone

I think it's sorted now, fingers crossed.

12-07-2015, 03:15 PM	#354
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	Gah, I have a bit of a nightmare... the tracking has gone haywire on one of my shipments - I have received it, but their system thinks it's been lost by the carrier. There were 10 items in there, each a separate order. I already contacted CS via chat on Sunday to let them know, but I still keep getting notifications that it's lost. I don't really want to call them given that even via chat they had trouble understanding that the package had actually been delivered Edit: after 20 minutes on the phone I think it's sorted now, fingers crossed. Last edited by Yolina; 12-07-2015 at 03:37 PM.