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RZetlin · 12-05-2015, 11:22 AM

I expected the official sleep cover to be tougher than this.

I left my Aura HD in my library bag on the ground and I forgot it was in there.

I accidentally stepped on the bag, thinking nothing was in the bag.

Then I hear a snap.

There are no cracks on the screen, but the screen is all messed up. One quarter of the screen is unreadable. Doing a soft reset and hard reset doesn't fix it.

For now, I have to use my old Kobo Glo.

The Aura HD is over 2 years old, I don't think the warranty is cover anymore.

Are there any repair/RMA options left or do I have purchase a new replacement?

12-05-2015, 11:22 AM	#1
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	There goes the screen... I expected the official sleep cover to be tougher than this. I left my Aura HD in my library bag on the ground and I forgot it was in there. I accidentally stepped on the bag, thinking nothing was in the bag. Then I hear a snap. There are no cracks on the screen, but the screen is all messed up. One quarter of the screen is unreadable. Doing a soft reset and hard reset doesn't fix it. For now, I have to use my old Kobo Glo. The Aura HD is over 2 years old, I don't think the warranty is cover anymore. Are there any repair/RMA options left or do I have purchase a new replacement?