[Ukalady]

I was in my Audible account this evening to do a bit of clean-up. I was canceling one of the three-month memberships (after snagging the "Andy and Don: Making of a Friendship" about the Andy Griffith Show--'hope it's good).

I'd activated a live Chat to make sure of my account dates before adding a three-month gift certificate and I had a helpful CSR. He walked me through the process (easy peasy, as I'd thought it'd be, but I appreciated the hand-holding), then, as we closed the conversation, he wished me a good weekend and I turned around and hoped the same for him. He typed that he appreciated my thoughts and gave me an additional one credit. And it showed up immediately.

My advice: Use the Chat feature occasionally and be nice. Maybe it'll pay off! (Although I have to say I had no idea of anything like that before this--I just tend to Chat friendly most of the time because it's a nice thing to do).