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My Prime ebook credit story...
I've been using the no rush shipping. I had 7 credits, some of which were on recent purchases. After reading this thread, I decided to use them, and online chat support with them to make sure it went smoothly. It went like this:
Me: Can you tell me how many credits I have for ebook purchases and when the first one expires?
Amazon: you have $7, and the first one expires January 31, 2016.
Me: So this ebook (provided a link) is $7.19, if I purchase it it will $0.19 plus tax?
Amazon: Yes, that is correct.
Me: give me a second, I'm going to purchase it...
Me: I ordered it, and the total came to $2.19. Here is the order numer: xxx
Amazon: I'm sorry about that. You can cancel the order, and I'll credit the account so you can re-order it. Is that OK?
Me: Yes, thank you... I canceled the order.
Amazon: I issued the credit, go ahead and re-order the ebook.
Me: I re-ordered it and the total came to $0.00. Thank you.
Amazon: Your welcome, is there anything else I can help you with today?
Me: No, you were very helpful. It's kind of rainy here and kittens are so cute.
...
I appreciate that it all turned out well, but it took me at least 15 minutes (not counting the chit-chat).
They need some way to reliably view the credit details. The best customer service is not needing to use customer service. IMO.
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