Every book I have ever purchased from Nook has been downloaded on my laptop, and they are all also safely backed up. Books seem to download on my NGP and the Nook app on my iPad. I've downloaded every book I have purchased from Kindle, and backed them up as well. Am I missing something here? I agree that B&N could use some serious customer service lessons, but I don't see any sign of this "can't download books" problem. If I ever had that problem, however, I'd be done with B&N immediately!
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