Thread: How about a hint?
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Old 11-22-2015, 07:59 PM   #9
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by SusiQ View Post
I originally thought it was Windows 10, davidfor, but it seems it will connect briefly and be recognized, but them Windows tells me it malfunctioned and can't be seen. It is very frustrating, to say the least!
OK, my Win8.1 laptop started doing that with my Glo HD a little while ago. It seemed to be OK until some stress was put on the connection. So, browsing the disk was OK, but calibre doing it's connection stuff wasn't. Once it happened, the port wouldn't recognise and Kobo device until the laptop was rebooted.

The solution was to change the cover on the Glo HD. I originally used a cheap cover I had used on the Glo for a year. While it fit, it wasn't perfect. After a while, some cracks developed in the corners of the cover that gripped the device. That meant the device sat in a slightly different position. This prevented the cable from being pushed in as far as it was before, but it looked like it was OK. When I realised what had happened, and made sure the cable was seated correctly, everything was OK. It was even better when I replaced the cover with an official Kobo cover (expensive, but very nice).

The moral of the story: Check the cable, check it's plugged in at each end, reboot, sacrifice a goat, reboot, restart the device, use USBDeview to remove all traces of Kobo USB devices and reboot.
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