[simonk]

I'm experiencing a very weird problem with my girlfriends Kobo reader. In the past I've always been able to drag & drop ebooks to and from the Kobo. As of last week, that's no longer working. I've been in touch with Kobo support and when they finally understood the problem (after sending me some canned responses) they were equally clueless. I found this forum through searching, looked through some issues but weren't able to find a solution. I'm hoping someone can point me in the right direction. I must say that I'm pretty computer savvy and have no clue why the Glo is acting the way it is.

Here's what's going on: I can no longer delete or add files from the Glo from my computer. I work on a Mac while my girlfriend uses a pc. I tried both, just in case. I'll describe below what I've already tried and what the result is:

- Connect Glo to computer.
- Drag book to Glo. This works, no errors, the book is listed in the filetree.
- Unmount Glo. Glo returns to homescreen.
- Added book can't be found on the device via the menu.
- Connect Glo to computer again.
- Added book is no longer in the filetree.

I basically did the same by removing ALL books on it instead of adding one. But again, upon disconnecting all books still show up on the Glo. Even though the filetree was empty when it was connected to a computer. No errors were shown and during deletion I saw a progress bar. I also noticed the reported free space on the device go up upon completion.

So next up I tried both basic and factory resets (from settings and manual). This seemed to work as the screen of the Glo showed an activity indicator. It finished without errors. But when it booted up again, all books were still present as if nothing had happened.

I also tried tools like Calibre. Calibre was able to list the books on the device and delete them without errors. I could even quit Calibre, keep the Glo mounted to my computer, restart Calibre and refresh the view. Calibre would report the Glo as being empty. Upon unmounting, the books were still visible on the device, and when connected to the computer again the books were again showing up in Calibre.

At this point I feel I should mention the Glo still works fine. Books can be read, and it remembers your reading position, indicating the device itself is still able to write to its memory.

I figured it was time for more drastic measures, so I decided to format the device' memory and put back a backup or just the most recent .kobo firmware (which I found on this forum). Formatting again is completed without any errors. The device appears empty. But when I unmount it, it starts up again and shows all the content that was supposed to be deleted.

I'm out of ideas to troubleshoot this, so anything that will help to fix this is very much appreciated.