MobileRead Forums - View Single Post - Sony PRS 505 Returns

idlebones · 01-06-2009, 07:17 AM

I recently had cause to send a defective Sony PRS 505 device back for repairs. I live in Ireland, and followed the instructions on the Sony Website and sent it to an agent in Cork City. Several weeks later, the Agent called me to say that I needed to pay €79 Euro for "Security Reasons" to have the unit sent to Sony Uk, as they don't fix them in Ireland.

My device was under warranty, and I sent it back to the address specified by Sony, yet they have the cheek to charge me for it before it even reaches a Sony warehouse?!

Can anyone tell me off their exerience in the UK? Have you been charged in such a way? They also told me that if the Sony Engineers decide the unit was damaged by me, they will keep my €79!

Regards,

Owen

01-06-2009, 07:17 AM	#1
idlebones Junior Member Posts: 2 Karma: 10 Join Date: Oct 2008 Location: Drogheda, Ireland Device: Sony PRS-505	Sony PRS 505 Returns - Are you being Charged? I recently had cause to send a defective Sony PRS 505 device back for repairs. I live in Ireland, and followed the instructions on the Sony Website and sent it to an agent in Cork City. Several weeks later, the Agent called me to say that I needed to pay €79 Euro for "Security Reasons" to have the unit sent to Sony Uk, as they don't fix them in Ireland. My device was under warranty, and I sent it back to the address specified by Sony, yet they have the cheek to charge me for it before it even reaches a Sony warehouse?! Can anyone tell me off their exerience in the UK? Have you been charged in such a way? They also told me that if the Sony Engineers decide the unit was damaged by me, they will keep my €79! Regards, Owen