Hi, I had problems with iliad if I connect the iliad without had lauched the companion software in the PC.
just to be sure, the usb connection to a PC should be made with the travell hub. The top usb of the iliad is just for read USB memorys.
I hope some of this threads can help you:
https://www.mobileread.com/forums/sho...=iliad+connect
https://www.mobileread.com/forums/sho...=iliad+connect