Quote:
Originally Posted by Josieb1
Based on the comments of authors I know (and I know quite a few as a book reviewer) Amzon don't seem to care a dicky bird about ebook returns
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From what I've read, from various authors, and web sites like "The Digital Reader", what happened when someone returned too many ebooks, their ability to return more was removed and they were notified they'd have to contact customer service for future ebook problems.
Here
Which makes sense. You don't want people to stop buying books, but if they're just downloading a copy and want to return it and now can't, they're going to have to think twice about buying another.
I suspect that if some authors are seeing a lot of returns, more than the norm (which one author pegs at between 0.5 to 6%)
Here, then they need to do some hard looking at the book itself.
Could be a lot of reasons for a large number of returns. For example two to three I return a year usually are because they book's been reprinted under a different title and the author doesn't let the buyers know that. Or the book was just horribly formatted.
So I do think Amazon cares, they just handle it a different way than they do physical merchandise.