[Curmudgeon10]

I'll give it a try tomorrow but I've had this problem (and tried to resolve it) for more than two weeks.

I would like to take this opportunity to rant about Overdrive support. THERE IS NONE. Any queries through the help icon in the app eventually takes you only to FAQ's, "Tips and Tricks," etc. If you persist, you read that their "partners" provide support, but there are no links to, or names of the "partners." One gets the impression they are talking about Libraries and library systems that have gone with Overdrive for their audio book solution, but I can tell you from experience that I have been unable to find anyone at the two libraries, each in a different library system, that I visit and make inquiries about Overdrive. VERY FRUSTRATING.

On one library site, I was able to complete an email form describing my problem with the app (as described in the OP) and send it off. A number of days later, I received this from an organization named "Frontline Support":

"I’m glad that I could assist you with your recent support case.

• If your issue has not been thoroughly addressed:
If you still need help, please respond to this email and provide more information about your case. I’m happy to continue working with you.

• If this is the first email you’ve received from OverDrive:
Please check your other email folders (spam, junk, etc.) or your firewall settings (personal or corporate). I also recommend adding “@overdrive.com” to your email contact list or safe sender list in your email client to be sure you get emails from OverDrive."

How do I even know if "my issue has not been thoroughly addressed?" I received no answer, either in this email or any other email about the problem. I sent back a reply asking for a link to the place where my issue might have been addressed or discussed. So far, nothing back.