Being creative is not something strange. The reason for being creative is something strange.
As for the PB customer service not responding after an entirely open conversation... That's odd...
Hopefully a PB employee will read this:
I really appreciate PocketBook for many things, but, personally, I would really like for them to make their OS rootable. That would help improving a lot. By making it rootable we could implement some ideas that the PB team might not think about. (or might not actually have time to implement. which could make the PB fans kind of contributors to the OS if the changes are really good.)
Seriously, although we're quite a small team of fans compared to amazon's kindle and stuff like that, we as users could come up with really needed services/apps.