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throsu · 11-13-2015, 01:27 AM

I've finally got the replacement of the damaged Kobo Aura H2O. However, because it took almost 3 months from the moment it crashed till I've got the new device, I would certainly NOT rate the experience as stellar. On the contrary, during these 3 months, my satisfaction with Kobo decreased abruptly.

Let's see why...

After the totally unexplained failure of the previous device (after only 8 months of very careful use), and given the many delays on the part of the seller in servicing or replacing the device, I've decided to buy a Kobo Glo HD, just as a replacement, just to keep on going with the reading. However, the device had a hole in the screen/dead pixel, whatever...Had to send it back...

Coming back to the replacement of my original Kobo H2O, it also has a defect, namely, one of the lamps on the lower part of the device is not protected and it is very pronounced (I've seen similar cases here, on the forum). However, I will have to stick with it, I simply cannot bear another 2 to 3 months just writing e-mails and waiting for a new device.

All in all, I am more than just a little bit disappointed by the latest quality of Kobo products...

11-13-2015, 01:27 AM	#70
throsu Enthusiast Posts: 46 Karma: 37530 Join Date: Dec 2014 Device: kobo aura h2o	I've finally got the replacement of the damaged Kobo Aura H2O. However, because it took almost 3 months from the moment it crashed till I've got the new device, I would certainly NOT rate the experience as stellar. On the contrary, during these 3 months, my satisfaction with Kobo decreased abruptly. Let's see why... After the totally unexplained failure of the previous device (after only 8 months of very careful use), and given the many delays on the part of the seller in servicing or replacing the device, I've decided to buy a Kobo Glo HD, just as a replacement, just to keep on going with the reading. However, the device had a hole in the screen/dead pixel, whatever...Had to send it back... Coming back to the replacement of my original Kobo H2O, it also has a defect, namely, one of the lamps on the lower part of the device is not protected and it is very pronounced (I've seen similar cases here, on the forum). However, I will have to stick with it, I simply cannot bear another 2 to 3 months just writing e-mails and waiting for a new device. All in all, I am more than just a little bit disappointed by the latest quality of Kobo products...