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Old 11-12-2015, 03:07 PM   #5
JSWolf
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Posts: 79,856
Karma: 146918083
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by Thoradin View Post
Hi guys.
I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy.
I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing.

I was hoping there was something I could do myself to fix it.
You need to contact support again. Don't tell them it was a gift. You don't need the receipt as the device is less than a year since it was released. Just tell them it needs replacing and that you no longer have the receipt. They have to replace it under the warranty.
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