There were two especially interesting bits in the
Guardian article to me. The first was that Amazon said that it warned the customer with the closed account several times before taking action.
Quote:
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it confirmed that it took numerous steps to warn you and tried to communicate with you, but you did not take advantage of this opportunity.
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Nothing we have heard suggests this is not true, which is why this all seems like a big fat non-issue to me.
The second was from the comments section, where someone said that Amazon's customer service page says in so many words that accounts are allowed 100 returns in their lifetime and a maximum of 25 per year. This clearly seems specious to me. No one else has been able to find any info about trigger points; moreover, I think Amazon's algorithms are far more sophisticated than to go by such crude measures.