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This was mentioned on Watchdog (a UK consumer affairs program) a few days ago. Sorry - I can't remember when or where in the program as I was just starting a recorded program and caught it on the live channel as I turned the TV on. It may still be on iPlayer for anyone in the UK.
The gist of the item was 'this is unfair and here are a couple of people that have had accounts closed and they don't understand why', so it wasn't focussed on the digital content angle but the cause of closure. Unfortunately on that angle, they gave no facts/figures about returns rates for the cases either, and I didn't give much credence to the journalistic investigation when the customer said 'it happened after I returned a camera and Nikon had admitted there was a problem with them' without mention that the camera in question was something like £2000 or more and Nikon were giving free repairs to affected customers. The more interesting point was that someone who had their account closed lived with a brother or similar and Amazon also closed the brothers account as it was 'related'.
Watchdog said that purchased digital content would be lost when the account is closed, but the way they said it didn't give me any confidence that it wasn't just quoting the amazon 'if you close your account' FAQ.
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