Quote:
Originally Posted by pdurrant
OK, comments, please, on this draft email:
Subject: Fate of Kindle ebooks on forced account closure
Dear Mr Bezos,
Back in 2012 there was the widely reported case of a Norwegian woman whose account was closed by Amazon, and who said she lost access to her previously purchased Kindle ebooks. See, for example, this report in The Guardian: http://www.theguardian.com/money/201...eletes-account
I was very pleased at the time when Amazon quickly moved to make things right, and released a statement (added as an update to the above article) "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help.”
A friend recently received a warning email about the number of returns they had made on their Amazon account, and was deeply worried about what would happen to their Kindle library (& their other digital content) if their Amazon account did get closed. As they weren’t reassured when I pointed out Amazon’s 2012 statement, I thought I would ask customer service to confirm that even if their account was closed by Amazon, they would still retain access to their Kindle library and other digital content.
I was rather surprised to be told that "At this time, I'd like to confirm that if your account is closed for any reason, it is true that you will lose access to your purchased Digital content.”
I asked for clarification, since the reply didn’t address the conflict between this statement and Amazon’s 2012 statement. After a couple more attempts to clarify that I was asking about forced account closure, and about the 2012 statement, I was told "Once your account is closed […] the following will no longer be available to you: […] * your Kindle library” and "We won't be able to provide further assistance for your request.”
I am distressed to find this disparity between Amazon’s public statement when there was a fuss in the media, and the response from customer service.
I would be most grateful to be told explicitly whether or not Amazon’s 2012 statement is still true.
Yours sincerely,
Paul Durrant
(Amazon customer since 1999) |
Email now sent. I had a busy week...
(OK, I forgot I'd only saved as a draft and not sent already!)