Quote:
Originally Posted by HarryT
Because there clearly are people who genuinely abuse the generous returns policy, such as the person we had here at MR a few years ago complaining that he'd had his account closed, when it turned out he'd been using Amazon as a "tryout" service, buying and returning numerous different brands of very expensive DSLR cameras to find the model he liked. Given that Amazon are unable to resell such returned products as new, they really can't afford, from a commercial perspective, to have such people as customers.
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I am going by memory here so some of the details may be off. A Guild Jewelry Store in New Jersey sold as new a Rolex watch that had never been worn. It had been previously sold and returned unused. The retailer returned it to stock and sold it again. The purchaser found out that it had been sold before and sued the retailer. The customer won the case, although I do not know if it was overturned on appeal. Most independents can not afford to have customers that constantly return items, especially any that have been altered to fit the customer.
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