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It is in Amazon's interest to not clearly state policy on limits of returns or on account closure or access to digital content. This way, they can effectively do what they want, on a case by case basis, and react to circumstances as suits them.
It's an interesting grey-area that Amazon appears to want to keep grey for their benefit. It will be interesting to see if Mr Bozo replies to pdurrant's email with clarification. As I see it, it is not in Amazon's interest to clarify policy, I doubt pdurrant will receive a clearer statement of policy.
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