Quote:
Originally Posted by HarryT
No, I don't agree with that. If Amazon said "you can return up to 10% of the items you buy", the inevitable result would be people who would game the system, and return 9.9% of their products for no good reason.
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I completely fail to understand why you think that's better than the inevitable result of
not specifying a limit, which is that customers acting in good faith have their accounts closed for undisclosed reasons.
9.9% is too high? Make it 7% instead of 10%. Is "no good reason" the problem? Specifiy valid reasons for returns.
These aren't pricing models or market segmenting strategies that they're refusing to disclose. They are stating a returns policy, but then enforcing a policy that is at odds with what they claim.
You seem to be saying that Amazon dissembling its policies should not only be considered a legitimate business practice, but is indeed somehow necessary to avoid being defrauded by customers. This baffles me.