Quote:
Originally Posted by HarryT
Because there clearly are people who genuinely abuse the generous returns policy, such as the person we had here at MR a few years ago complaining that he'd had his account closed, when it turned out he'd been using Amazon as a "tryout" service, buying and returning numerous different brands of very expensive DSLR cameras to find the model he liked. Given that Amazon are unable to resell such returned products as new, they really can't afford, from a commercial perspective, to have such people as customers.
What I do agree with is that having your account closed should not result in loss of access to digital content, and it appears from the reports we've had quoted from the Kindle forums that when Amazon close accounts these days, access to such content is not lost.
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I don't disagree about the person who bought expensive items and returned them having his account closed. But I do have a big issue with the brother having his account closed just for having the same address as his brother who's account was closed. That's guilt by association without having done anything wrong.
Also, the person who had his account closed for returning too many things when most of the returns were for defective, not as described, or not received. How is that wrong? It's not wrong at all.
If Amazon has some sort of return limit, they need to state it very clearly in there return policy.