|
Yes, it appears (by the photos I saw) to be a broken substrate. Thanks for pointing me in that direction.
How it happened is beyond me as it hasn't been dropped or taken any physical blows. I also keep it in my Nook HD+ rigid cover case so this really is a mystery.
Emailed Pocketbook last night and will call their USA/877 number today.
Obviously the screen will need to be replaced. Any suggestions for getting it repaired if I don't hear from PB???
PS: The 877-910-1520 phone number on the PB website for contact use in the USA no longer is associated with PB! Tried three times to make sure I was not misdialing and the third time had a CS person thoroughly check everything available to him and a supervisor. That number now covers CS for nutritional supplements and no longer has any ties to PB.
PPS: The head of PB customer service got back to my email promptly and requested a picture of the screen which I furnished along with all pertinent info. Aso let them know about the 877 USA phone number issue.
Last edited by p38lightning; 11-05-2015 at 12:31 PM.
Reason: Additional info
|