MobileRead Forums - View Single Post - Troubleshooting Kindle D01100 stuck on the 'tree' screen

bertles86 · 10-31-2015, 04:29 PM

Hi everyone,

I have a Kindle D01100 (I believe also know as a 4?).

It is permanently stuck on a screen of a child sitting under a tree. I have tried the well documented 'soft reset' by holding down the power button for any of - 10 seconds, 20 seconds, 30 seconds - depending on what you read. This does appear to reboot it as the screen briefly goes blank, then the child under the tree returns. I have tried charging it from the USB port of a PC and Chromebook, as well as from a 5V 0.85A charger and finally a 5V 2A charger. I have now also opened the back of the case and replaced the battery, then charged it overnight. None of these steps have got it out of the screen it randomly got stuck on a couple of weeks ago. Amazon CS say they cannot do anything as it is out of warranty.

I have read online some bloggers who on previous models found two jumpers/capacitors on the motherboard marked reset, which if you created a circuit using a conductive paper clip does a "hard reset". But on this model I cannot find this on the motherboard at all.

So, two questions:

1. Can anyone point me to the 'hard reset' section of the motherboard?
2. Are there any further steps I can take to revive my Kindle, or should I bin it?

10-31-2015, 04:29 PM	#1
bertles86 Junior Member Posts: 1 Karma: 10 Join Date: Oct 2015 Device: Kindle	Kindle D01100 stuck on the 'tree' screen Hi everyone, I have a Kindle D01100 (I believe also know as a 4?). It is permanently stuck on a screen of a child sitting under a tree. I have tried the well documented 'soft reset' by holding down the power button for any of - 10 seconds, 20 seconds, 30 seconds - depending on what you read. This does appear to reboot it as the screen briefly goes blank, then the child under the tree returns. I have tried charging it from the USB port of a PC and Chromebook, as well as from a 5V 0.85A charger and finally a 5V 2A charger. I have now also opened the back of the case and replaced the battery, then charged it overnight. None of these steps have got it out of the screen it randomly got stuck on a couple of weeks ago. Amazon CS say they cannot do anything as it is out of warranty. I have read online some bloggers who on previous models found two jumpers/capacitors on the motherboard marked reset, which if you created a circuit using a conductive paper clip does a "hard reset". But on this model I cannot find this on the motherboard at all. So, two questions: 1. Can anyone point me to the 'hard reset' section of the motherboard? 2. Are there any further steps I can take to revive my Kindle, or should I bin it?