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I don't know in the very first line "a question about digital content and unrequested closure of accounts" and then in the next line "Sometimes Amazon decides to close a customer's Amazon account."
That seems quite clear.
However, I guess you have to frame it in the context of basic customer support and that, at best they aren't reading the emails properly. Or perhaps they use software to try and be more efficient. Like the filters pidgeon92 mentions, it might not just be a canned response, but customer emails are fed to them via a programme to pick out the key words/phrases and their response is based on that?
Efficient but frustrating when its not just a straight forward query!
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