Quote:
Originally Posted by AnemicOak
Or it's a case of the question not being properly read. It seems they're answering/reading any question regarding account closure with the assumption that it's an account closed by the customers request.
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I think it's precisely this. Having re-read my second attempt, I see that even there I wasn't sufficiently explicit to rule out a reading of my question as if I wanted to close my account. That's why I've tried to be completely explicit in my follow-up.